Legal
Cancellation policy
Each listing shows its own terms on the stay page. Where a listing does not set its own, the standard terms below apply.
Standard terms
Free cancellation up to 48 hours before check in.
After that the first night is charged and the rest of the stay is refunded.
No refund is given for a no show or for a cancellation after check in.
Changing your dates
Ask your host through Messages. If the new dates are open and the rate is the same, we move the booking and keep your reference.
If the new dates cost more, the difference is charged before the change is confirmed.
If a host cancels
You are refunded in full and our team helps you move to a comparable home at the same rate where one is available.
Refund timing
Mobile money refunds usually arrive within three working days. Card refunds can take up to ten working days.