Bryant Homes Real Estate Group
Fitted kitchen inside a Bryant Homes serviced apartment

Help centre

How can we help?

Answers on booking, payment, receipts, changes and hosting. Our Kampala team is available every day if you would rather talk.

How do I book a stay?

Search your destination, choose your dates and guests, open a property, review the price breakdown, enter your details and pay. Your confirmation and digital receipt follow immediately.

Are properties checked before they appear?

Hosts submit properties for review. Our verification team checks details and documentation, and only approved properties are published and bookable.

Can I see whether my dates are free?

Yes. The availability calendar on each property blocks out nights that are already booked, so you can only select dates that are genuinely open.

What is included in the price I see?

Listings show the nightly rate. Before you pay, the booking screen shows the full breakdown, including accommodation, cleaning, service fee and tax.

Which payment methods can I use?

Card and mobile money online. At our own reception desk we also accept cash, bank transfer and card machine payments.

Can I verify my receipt?

Yes. Every Bryant Homes receipt carries a receipt number and a verification code, so the payment can be confirmed without sharing your personal details.

Where do I find my receipt again?

Open My bookings, select the stay and download or print the receipt. A copy is also emailed to you when payment is confirmed.

How do cancellations work?

Each property carries its own cancellation policy, shown before payment. Refunds follow that policy and are tracked against your booking.

Can I move my dates?

Contact support with your booking reference. Where the home is free on your new dates, we will move the booking and reissue your confirmation.

How do I list my property?

Open Become a Host, register, and submit your property and verification documents. We will guide you through the rest.

When am I paid out?

Payouts are released after guest check in, less the agreed commission, to the mobile money or bank account on your host profile.

Talk to us

Still need a hand?

Support hours: 24 hours, 7 days a week.